Operations Administrator

You will be relied on to take ownership of every client interaction you have and to bring the query to a satisfactory conclusion. You will administrate sales orders, and liaise with the delivery team to ensure that all nuances in every order are communicated to ensure orders are fulfilled correctly and efficiently. Communication is very important in this role, so you must be a good communicator.

You will use Tidy Stock and Xero to administrate sales orders, update stock and prepare invoices for customers so you must be confident with software packages and data manipulation. You must also have exceptionally high attention to detail.

As a key part of our operations team you will work closely with the Director of Operations, the delivery team and the sales team. We all work for the customer and put the customer at the heart of everything we do, and as a part of us all working towards a common purpose we all work together as one happy team. For the right partnership we'd consider a job share.

This is a very busy role, so you must be able to work under pressure, take several calls at once and operate a switch board. You must do all of this without your attention to detail flagging. You will be responsible for giving every customer a great experience which will help us to increase sales by an enhanced customer experience.

PRINCIPAL ACCOUNTABILITIES

· Creating, maintaining and developing business relationships, continually increasing account value and in turn increasing business revenue

· Creating sales orders for customers, with accurate pricing, passing the order over to the delivery team and creating an accurate invoice.

· Managing and maintaining current existing customers, by not only providing a great customer experience but also suggesting additional products

· Taking telephone orders and dealing with them accurately and efficiently

· Liaison with the warehouse team, passing orders over and answering queries on a day to day basis. Developing a good understanding of the warehouse/delivery role and nurturing a wholesome relationship in this department

· Liaison and support with the sales team, generating reports and sales figures using quick books and any other support materials as required

· Strengthen the relationships with our customers by proactively calling them, talking to them about their janitorial and hygiene needs and passing leads to our sales division

· Monitoring customer orders and calling if we haven’t had any contact recently as and when necessary

· Reaching out to customers, creating and maintaining relationships over the telephone and on a face to face basis.

KNOWLEDGE/SKILLS AND EXPERIENCE REQUIRED

· Excellent customer service skills, treating the customer as king and providing an exceptional customer experience

· An organised approach to everything you do

· Exceptionally high attention to detail

· Being able to work under pressure

· Knowledge and experience of Microsoft packages (Excel, Word etc)

· Desirable experience of Tidystock and Xero

· Enthusiasm and creativity

· Excellent interpersonal and planning skills

· Work as part of a team or alone as required

WORKING HOURS AND OTHER WORKING CONDITIONS

This is a full time role, Mon – Friday 9am – 5pm, 35 hours per week, 28 days paid holidays.